Tuesday, August 3

The Data Protection Risk In the BPO

The business process outsourcing (BPO) industry in India is growing at 40-50 percent per annum despite protests against shipping of jobs in some countries and generating revenues to the tune of $3.6 billion in the fiscal year ended March 31, 2004. The new concern in the BPO sector is about the "Data Protection" and India is considered to be 'risky' but according to the new survey conducted by Hill & Associates ; Bangalore, Mumbai and Hyderabad have emerged as key no-risk locations and there is no such great risk at other locations also.

Detailing the findings of the survey on information security, Sonal said, “Globally, 60-70 per cent of corporate frauds are estimated to have been committed within the organisation. These include factors like security breaches, loss of information and damage to reputation.”

Infact, we have a seperate programme for pre-employment screening to address this issue."

Stating that focus needs to be given on data protection, he said that data moves out of the company as and when an employee moves out of the organisation.

"Today, nearly 20 per cent of the security concerns are on falsification of resumes, especially when an employee moves to another organisation. If this cannot be addressed in a cohesive manner, it becomes market knowledge and people will stop applying for jobs in such companies."