Wednesday, January 21

Lion's Share in Outsourcing - India

Channel News Asia reports - India to keep lion's share of global outsourcing business .

According to our conservative estimates, India enjoyed a 60 percent share of the international offshore call centre business in 2002," Evan Kirchheimer, analyst with British research group Datamonitor, told an outsourcing conference in New Delhi this week.

"That will go down to 52 percent in 2007 as South Korea, China, Mexico and South Africa make inroads into the business," he said at the conference, called "Contact Centre India" and attended by over 200 foreign company representatives.

"But there is no doubt that India will continue to be the biggest supplier of offshore call centres and enjoy a lion's share of the business," he said.