Thursday, April 8

IBM & Daksh : The BPO Buyout

IBM acquies Gurgaon-based BPO firm Daksh e-Services at $160 million & it is one of the significant buys for IBM in India.
Talking about the deal, the IBM press release further said that the acquisition will enhance IBM's business transformation capabilities in key areas including customer relationship management (CRM) and financial management services in key industries such as banking, insurance, retail, technology, telecommunications, travel and transportation.

Besides, the initiative is also expected to increase the scope of IBM's global network of 22 business transformation delivery centers, adding capabilities in India and the Philippines. This network, which includes centers in the US and 12 other countries, already serves hundreds of clients globally. The deal also brings along Daksh’s experienced, strong management team to IBM in India.

"India is one of the fastest-growing economies in the world, and an important marketplace for IBM. This investment is indicative of our commitment to supporting our clients in this region and leveraging local capabilities to extend our leadership position in the rapidly growing business transformation services marketplace," said IBM India, General Manager, Abraham Thomas.

Related Links :

* Daksh

* Daksh buy to boost IBM's low-cost offers

* Daksh's Agarwal to get Rs 750 cr